My Basket ( Items,dkk0.00)
+45 33 33 05 20
Fragt kun 39 kr
+45 33 33 05 20 Fragt kun 39 kr

Shipping

All packages are sent with DHL. You only pay 39 kr. to parcel shops (80 kr. for delivery to your door) to cover postage when you shop with us. By volume products, there is an additional fee, which is stated on that product's page. Kunstkompagniet pays the remaining portion of the actual cost to ship a package. 

At Stelling we strive on a quick delivery. All orders are dispatched within 1-5 business days. If you need the goods for a certain date please feel free to write it in the comment box on the checkout page, we will then do everything we can to get them to you on the desired date. We stock most items you find on our site. But when ordering canvases and frames in special sizes, items with extra delivery time and easels there are up to 8-10 business days. You will be notified by e-mail or phone. However, it may happen that some items are sold out and there will be extra delivery time. In that case, we will contact you.

Timely delivery requires that the shipping agency we use complies the day-to-day delivery. If there are delays with DHL / Post Denmark / other carriers, this will delay the delivery in relation to the desired delivery date. Kunstkompagniet can not be held responsible for delays in GLS / Post Denmark / other carriers. In the case of very late (several days) or outright missed deliveries Kunstkompganiet will send a new delivery free of charge.

Delivery to Bornholm and some small islands are not covered by DHL or other carriers day-to-day delivery, due to shipments to these areas in some cases can take 2 days. Stelling is always based on day-to-day delivery.


There is no shipping to Færøerne, Greenland and outside of Denmark.


Payment 

At Stelling you can pay with Visa, Visa Electron, Mastercard, Maestro, JCB, American Expres, Electronically invoice and bank transfer. Payment will be charged to your account once it is shipped. Stelling encrypts all information with the SSL (Secure Socket Layer) protocol. This means that unauthorized persons can not read your card number or other information during the transaction with PBS. 

We take a minor payment fee when paying on Stelling.dk. 

The amount is debited only on your card when goods are shipped from Stelling.dk. There can never be deducted an amount greater than what you have approved on the order. 

You can pay with ViaBill invoice and partial payment, ViaBill's conditions can be read here.

 

Right of Cancellation

There is a 14 day return on goods from the day they are received. If you choose to cancel a purchase, simply return the product in the same condition as you received it. The right of cancellation is withdrawn, if you use the product in a way that obviously reduces the resell value. Once the item is received and approved, the full price is transfered to your account within a few days. The only cost you have, when you cancel, is postage to send the item back to us.

When purchasing art items, the original packaging can account for a substantial portion of the product value. Therefore send the original packaging with your return package to be sure that the conditions for exercising the right of cancellation are met.

Send an e-mail to info@stelling.dk stating what you are returning including the order number and your bank registration - and account number. We return the money straight away when we have received and accepted the goods.

Send the item(s) to: Marielundvej 28, 2. floor. You can also cancel by refusing to accept it. Note: We do not accept packages sent by cash on delivery.

Stelling A/S
Marielundvej 28, 2. floor
2730 Herlev

Claims

Stelling provides 2 years warranty under the Danish Sale of Goods Act, covering manufacturing and material defects discovered in its normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about any deficiencies that should be noticed when using the product must be communicated to Stelling within a reasonable time. The product can be returned for repair, replacement or by appointment if necessary crediting. In connection with complaints Stelling takes care of the shipping costs within a reasonable extent. 

Claims and return of items

Complaints and returns of items by defect, or e.g. missed deliveries, please contact:

Stelling A/S
Marielundvej 28, 2. floor
2730 Herlev
Tlf. 33 33 05 20
Mail: info@stelling.dk 

Return of items should also be send to this address - Note: We do not accept packages sent by cash on delivery. Return of items can also be done by refusing to receive or deliver the goods personally to us. It is not a requirement but the expedition will be enhanced if adequate information is send with the package - such as order id, name, bank information etc.

If you want to complain about your purchase, you must contact: info@stelling.dk 

If we are unable to find a solution, you can fine a complaint to: 

Nævnenes hus

Toldboden 2

8800 Viborg

naevneneshus.dk

 

If you are resident in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here - http://ec.europa.eu/odr ”

 

Refund

In the case of agreed price reductions, returned goods or prepaid orders that are canceled before shipment, there must be a full or partial refund of the purchase price. Refund is usually always by bank transfer and Kunstkompagniet therefore need information about registration number and account number for your bank account. This information is not sensitive and can easily be informed by e-mail or other traditional forms of correspondence.

Security

No personal information recorded by Stelling will be transferred, sold or made available to third parties. All information is stored safely and is accessible only to trusted employees of Stelling. 

In connection with any electronic payment, we use a secure encrypted method through the webshop system. It is an approved provider with the approval from E-mærket. 

The webshop system uses cookies to manage the content of your cart. A cookie is a file stored on your own PC. It is possible to ask the system to save your address details for the next visit. If you later on want to delete this information, this can be done through your browser settings. For example, in Internet Explorer you can control it through the 'Tools' menu and menu item 'Internet Options'. 

During a purchase we ask for your name, address, telephone number and e-mail address. This information is used solely to process your order. Information is transmitted and stored electronically in encrypted form and stored for 5 years. The 'contract' (purchase agrrement) is not stored in Stelling in a way so that later you can log in and view / change status. 

In addition, we record the IP address from which any purchase is made. This information is usually not used, but can be used in a police investigation. All fraudulent orders is reported to the police! 

You can also optionally get your e-mail address included on a mailing list at Stelling in order to receive news and other information from Stelling. This service can be unsubscribed as you wish. 

Cf. the Personal Data Protection Act, we request for records, and on the basis of any objections we will delete the extent desired. 

The Director and the staff of Stelling A / S has access to information about you. 

The controller on Stelling.dk is Stelling A / S.

Web statistic. 

We use Google Analytics on kunstkompagniet.dk which means that a static system collects information that can provide a static picture of how many visitors we have, where they come from and where on the site they exit, etc.

Web statistic is solely for the purpose of optimizing Stelling.dk

Copyright

All images and text material on www.Stelling.dk is subject to protection under the copyright law and may not be used contrary to this. Violation of this may lead to claims for injunctive relief as well as claims for compensation, remuneration and expenses. Furthermore, reserved other rights under other applicable intellectual property laws as well as rights under the Marketing Act.

What do we do with your personal information (privacy policy) 
For you to purchase on stelling.dk, we need the following information: 

Name, Address, Phone number, E-mail address

We record of your personal information for the purpose of delivering goods to you. Personal information registered with Stelling A / S is kept for five years, after which the data is deleted. When collecting personal information through our website, we ensure that it is always done with your express consent, so that you are informed of exactly what information is collected and why. 

The Director and the staff of Stelling A / S has access to information about you. The controller on stelling.dk is Stelling A / S. 

We do not store customer data encrypted. We do not transmit encrypted customer information. Information provided to stelling.dk is not transmitted or sold in any way to third parties, and we will not record any sensitive personal information. 

By subscribing to the newsletter, we will record your e-mail address. Email address will not be passed on to others. 

As registered at Stelling A / S, you will always have the right to object to the registration. You also have the right to inspect the information we have about you. These rights are secured by the Privacy Act and inquiries regarding this should be directed to Stelling A / S via email info@stelling.dk.


Cookies

On stelling.dk we use cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you. You can always delete cookies from your computer, how it is deleted depends on your browser. 

If you have any questions regarding your cookies you can contact Peter Lindskov-Dahl on pld@stelling.dk or phone number 33330520.

We use Google Analytics on stelling.dk which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the site the exit, etc. The statistics are solely for the purpose of optimizing stelling.dk.